Does Coginiti support multiple devices per user?
Yes, Coginiti allows a single purchased license key to be applied on up to 3 devices.
How do I enable the Enterprise client setup of the licensing portal?
A Coginiti team member will help enable the Enterprise client setup. Please contact your Coginiti Customer Success representative at licensing@coginiti.co for additional assistance.
Why is my user's information not showing up when I try to add them?
The user you are trying to add may have not yet installed the application. As of April 2022, admins can add users to their pool that have not yet downloaded and installed the application. The user will receive their key in an email along with instructions for downloading, installing, and applying their key.
What does the 'Status' field show? When does it move from offline to online?
The status field indicates a user is actively using the Coginiti Pro application. It is switched from ‘offline’ to ‘online’ when activity is recorded for that user (for example, a query is executed).
Do I need to copy and paste the newly issued license key into my Coginiti Pro each time a new one is issued?
In some cases, the new license is applied automatically upon a user’s next login. They should not have to take any further action unless they are in an air gapped environment, meaning Coginiti cannot connect directly with their application to apply the key automatically. In this case, a user can use the email to manually register by navigating to Help > Register within the application.