Windows 10 Users
Run MSINFO32 using the Command Prompt
To open the command prompt, type cmd in the Search box. Then right-click Command Prompt in the search results and select Run as administrator.
Use the following syntax in the command prompt to run the MSINFO32 command :
msinfo32 /report C:\%homepath%\Documents\SYSTEM_REPORT.TXT
Attach the SYSTEM_REPORT.TXT file in an email to support@coginiti.co
macOS Users
Run system_profiler using the Terminal
To open the terminal window, type Terminal in the Spotlight search box.
Use the following syntax in the terminal window to run the system_profiler command
system_profiler -detailLevel basic > ~/Desktop/system_report.txt
Attach the system_report.txt file in an email to support@coginiti.co