Sending System Information to Support

Windows 10 Users

Run MSINFO32 using the Command Prompt

To open the command prompt, type cmd in the Search box.  Then right-click Command Prompt in the search results and select Run as administrator

Use the following syntax in the command prompt to run the MSINFO32 command :

msinfo32 /report C:\%homepath%\Documents\SYSTEM_REPORT.TXT

Attach the SYSTEM_REPORT.TXT file in an email to


macOS Users

Run system_profiler using the Terminal

To open the terminal window, type Terminal in the Spotlight search box. 

Use the following syntax in the terminal window to run the system_profiler command

system_profiler -detailLevel basic > ~/Desktop/system_report.txt

Attach the system_report.txt file in an email to


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